- Shipping & Returns
Shipping & Returns
Hard Eight BBQ Shipping Information
Shipping is available to all 50 states. The smoked meats and fresh meats are vacuum-sealed, and shipped frozen in foam coolers with gel-ice packs inside a corrugated outer box. Non-perishable items are shipped well-packed in corrugated boxes.
Perishable items are shipped Monday - Wednesday for delivery within the same week. Perishable items will not ship over the weekends or holidays. This helps to guarantee that your package will arrive in perfect condition.
Non-perishable items ship Monday - Friday.
Standard Shipping - FedEx Ground or USPS
Non-perishable items will ship via USPS, FedEx SmartPost, FedEx Ground or FedEx Home Delivery.
For ALL perishable products we use FedEx Ground, FedEx Home Delivery, or FedEx Express Second Day Service (if the quoted Ground transit time is more than two days). All perishable products are packed frozen to ensure that your order makes it to your door safely. If you require FedEx Express Overnight delivery please call 877-965-4561 to make arrangements. Additional fees will apply.
Express Shipping - FedEx
Overnight: For Overnight deliveries, order by 10:00 a.m. Central Time Monday through Wednesday and your package will arrive by the next day. You must call 877-965-4561 to make arrangements for Overnight delivery. Additional fees apply.
2Day: For 2nd Day deliveries, order by 10:00 a.m. Central Time Monday through Wednesday and your package will arrive by the 2nd day.
Saturday Express: We do not offer Saturday Delivery
Any order received after 3:00 PM Central Time will ship the following business day. Orders which contain perishable items placed on Thursday through Sunday will be shipped on the following Monday unless Monday is a holiday. Advance orders with a specific ship/delivery date are welcome any time provided that the date complies with our established shipping day policies.
Shipping charges are based on the total weight of your merchandise per recipient, per delivery address. Multiple orders to multiple recipients at the same address require separate shipping and handling charges since every order is shipped in their own box.
We guarantee delivery only to the addresses we are provided by the sender. We will not ship perishable items to a PO Box. We also are unable to ship to APO/FPO addresses, or addresses outside of the United States. Rural Route addresses must include box numbers and a phone number. The accuracy of ship-to addresses and daytime phone numbers for both the sender and recipient is sender’s responsibility. If sending a gift package, it is also important for the sender to confirm the recipient will be available to receive a perishable package the day it is delivered. Due to the perishable nature of our products, we do not require a recipient's signature for delivery. Unattended package delivery is left to the FedEx driver’s discretion. All packages contain enough protection to survive at least through the evening of their confirmed arrival date.
If address correction or forwarding is required because of an inaccurate address given to Hard Eight by the sender, any additional fees will be charged to the sender.
Your Satisfaction is Guaranteed
If the customer is not 100% Satisfied with their ordered product, we will replace the product or refund the purchase price of the product. Replacement and Refund requests must be received within 5 business days of receiving the product.
The sender is responsible for supplying a complete, verified address for the recipient. If USPS or FedEx is unable to deliver or delivery is delayed due to recipient availability or address issues, this refund policy does not apply.